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Privacy Policy

At Kampasi Safari Camp, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights regarding this information, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our website or services, you agree to the terms outlined in this policy.

Who We Are

Kampasi Safari Camp Ltd. is responsible for processing your personal data and ensuring its protection. You can contact us for any questions or concerns regarding this Privacy Policy at:
Email: kampasisafari@gmail.com
Phone: +254 115 623 014 / +34 657 151 123
Address: CIS-Mara/Talek/25, Talek, Narok, Kenya

What Data We Collect

We collect personal data necessary to provide our services and improve your experience. This includes:

  1. Contact Information: Such as your name, email address, phone number, and address.
  2. Booking Information: Data provided during reservations, including preferences, special requests, and payment details.
  3. Website Usage Data: Information such as your IP address, browser type, pages visited, and interaction with cookies.
  4. Feedback and Reviews: Information you provide through surveys or reviews about your stay.

We do not collect sensitive personal data (e.g., health, ethnicity) unless explicitly necessary and provided voluntarily for specific purposes, such as accessibility or dietary requirements.

How We Use Your Data

Your data is processed for the following purposes:

  1. Service Delivery: To manage bookings, process payments, and organize activities.
  2. Communication: To respond to inquiries, provide updates on your reservation, or send promotional materials if you’ve opted in.
  3. Website Optimization: To analyze user behavior and improve our website’s performance and user experience.
  4. Legal Compliance: To meet legal obligations, prevent fraud, and ensure the security of our services.

Your data will not be used for purposes other than those outlined here without your explicit consent.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a Contract: For managing your bookings and related services.
  • Legitimate Interest: For analyzing website performance and improving our services.
  • Consent: When you opt-in to receive marketing communications.
  • Legal Obligations: To comply with applicable laws, such as tax or anti-fraud regulations.

You may withdraw your consent for processing at any time without affecting the legality of prior processing.

Data Sharing

We share your data only when necessary to provide services or comply with legal obligations. This includes:

  • Service Providers: Such as payment processors, booking platforms (e.g., Bookly, WooCommerce), and external activity providers.
  • Legal Authorities: When required to comply with laws or respond to legal requests.

We ensure that all third-party service providers adhere to data protection laws and maintain strict confidentiality.

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. For example:

  • Booking Records: Retained for up to 7 years to comply with accounting and tax regulations.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.

When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  1. Access: Request a copy of the data we hold about you.
  2. Rectification: Correct inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data where legally permissible.
  4. Restriction: Limit how we process your data in specific circumstances.
  5. Portability: Request a copy of your data in a commonly used format.
  6. Objection: Object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at contact@kampasisafari.com. We will respond within 30 days.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or destruction. These include:

  • Encrypted data storage.
  • Secure payment processing via trusted providers.
  • Regular security audits of our systems and website.

However, no system is completely secure, and we cannot guarantee absolute security. Users are encouraged to use strong passwords and safeguard their accounts.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and enhance your experience. For more details, please refer to our Cookie Policy.

Third-Party Websites

Our website may link to external websites or services. We are not responsible for the privacy practices of these third parties. Users are encouraged to review their privacy policies.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our website with the revised date.

Last Updated: [Insert Date]

Contact Information

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

Kampasi Safari Camp Ltd.
Email: kampasisafari@gmail.com
Phone: +254 115 623 014 / +34 657 151 123
Address: CIS-Mara/Talek/25, Talek, Narok, Kenya